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My care and management was impeccable

Posted By Retired GP from Co8

"My care and management was impeccable"

About: Royal Cornwall Hospital (Treliske) / Cardiology Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am a cardiac patient and was experiencing worrying symptoms.  I dialled 999 and was kindly and efficiently spoken to by the call handler who arranged for an ambulance to transport me to hospital.  The paramedics Mark and Linda were professional, compassionate and kind. On arrival at A&E l was efficiently triaged and was seen by a HCA, Lilly, who took blood, inserted a venflon, did an ECG and arranged a everything ready for the doctor, Sarah.

I was then transferred to main A&E dept where l was seen by another doctor and then a consultant. I was treated and managed very well and efficiently. Even the young man who gave me tea and biscuits gave me more 'for later'.

I was transferred to AMU where my care and management was impeccable considering how busy the staff were. In particular Staff nurses Georgia and Millie were 'the best nurses' and again professional and caring, and all staff from HCA to cleaner were kind, caring and efficient. The AMU consultant Dr Gupta was lovely and also very professional and efficient and arranged for me to see the cardiologist on call. He again listened to my history and examined me and discussed me with the on-call consultant. 

I was discharged home to see my usual Cardiologist 2 days later.

10/10 all round! Much improved from admissions l experienced a few years ago.

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Responses

Response from Laura Fletcher, Clinical Pathway Navigator, Clinical Oncology, Royal Cornwall Hospitals NHS Trust 4 years ago
Laura Fletcher
Clinical Pathway Navigator, Clinical Oncology,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/03/2020 at 15:05
Published on Care Opinion at 15:05

picture of Laura Fletcher

Dear Retired GP from Co8,

Thank you for your lovely comment highlighting the amazing journey you had through Royal Cornwall Hospital. I am so happy to learn of your experience and hope you are recovering well.

I will pass on your comments to the members of staff mentioned on your behalf.

Kind regards

Laura Fletcher

Patient Experience Administrator

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Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
We have made a change
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 23/03/2020 at 19:28
Published on Care Opinion at 22:03

Dear 'Retired GP from C08'

My name is Jane and I am the Matron for Acute Medicine which covers AMU. Thank you so much for your very kind comments regarding AMU, I am so pleased that you had a positive experience whilst in our care.

We recognise that for some even those who have been in the medical profession, a hospital admission can be a very stressful experience and although AMU is a very busy ward, it is reassuring to me that the staff are still able to deliver care and treatment in a compassionate way and to a very high standard.

I will certainly pass your comments onto Georgia, Millie and also to Dr Gupta- they will be most appreciated, particularly in the current climate!

I hope you have made a speedy recovery.

Kind Regards

Jane

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Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 25/03/2020 at 12:59
Published on Care Opinion at 12:59

Thank you for taking the time to share your story and I hope you are recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the ambulance staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Best wishes,

Sharifa

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