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"Cancer Care"

About: University Hospital Wishaw / Breast Clinic University Hospital Wishaw / Day Surgery University Hospital Wishaw / General Surgery (Wards 16-18)

(as the patient),

Immersive Reader

In Feb 2018 I found a lump in my breast I went to my GP who referred me to the breast clinic. I was seen within 2 weeks, examined by a lovely ANP? Marie and sent for a breast ultrasound. The ultrasound was carried out by Ann (Consultant radiographer) again lovely, professional, caring and compassionate. I had 6 biopsies taken at this apt. I was advised to return to clinic the following week for results, this was an extremely anxious time. That following week my world was shattered when I was told I had breast cancer! ! The staff were very reassuring and compassionate Mrs Lannigan, Kate breast nurse specialist and the CSW? name provided lots of support that afternoon. It was information overload. The next step in my journey was in the oncology day unit where I met some more wonderful staff (Diane and Lorna) especially. Then it was surgery time I arrived in day surgery was given a single room and again staff were friendly, caring and compassionate. I was planned overnight admission to ward 17, experience was good staff very attentive, good pain management, and explained everything about my wound drain. My whole journey was a very positive one under the circumstances and all staff involved are an asset to NHS Lanarkshire and University Hospital Wishaw.  

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Responses

Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 5 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 19/03/2020 at 19:33
Published on Care Opinion at 19:33


Immersive Reader
picture of Mhairi Simpson

Dear LGstag,

Thank you very much for taking the time to share your experiences with us. We really do appreciate and value your feedback and I will ensure that this is shared with the staff involved. It is important for us to understand from a patient's perspective what was important and mattered to you during the numerous encounters that you had with the different members of the multi-professional team. It must have been a very worrying time for you and your family.

Thank you again for taking the time to share your experiences.

Take care

Mhairi

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Response from Elaine Connelly, Diagnostic Service Manager - Radiology, University Hospital Hairmyres, NHS Lanarkshire 5 years ago
Elaine Connelly
Diagnostic Service Manager - Radiology, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 19/03/2020 at 21:52
Published on Care Opinion at 21:52


Immersive Reader

Dear LGstag,

Many thanks for sharing your experience with us particularly during this difficult time. I am delighted that you felt staff from all departments were professional, caring and compassionate and that throughout your journey you were given the appropriate information, attention and support.

It is important for staff to understand our patients' experience and staff always appreciate positive feedback. I will ensure that Anne, our Consultant Radiographer is aware of your comments and that this is shared with the rest of the Breast team.

Thank you again and I wish you all the best in the future.

Kind Regards

Elaine

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