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My dignity was maintained throughout

Posted By ppl0

"My dignity was maintained throughout"

About: Blackpool Victoria Hospital / General surgery

(as the patient),

I attended Victoria Hospital General Surgery dept in the morning as an out-patient to have haemorrhoids banded. I was admitted on time and everything was explained to me. The whole experience from being admitted, meeting the anaesthetist and the surgeon, being anaesthetised, I knew nothing of the op, being brought round, & in the recovery unit was all very good. I was kept informed every step of the way as to what was happening and I was dealt with the utmost respect and my dignity was maintained throughout. Discharged in the afternoon.

Absolutely first class service I couldn’t have asked for more. Great work by all the staff involved.  

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 4 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 19/04/2020 at 08:51
Published on Care Opinion at 08:51

picture of Eleanor Walsh

Thank you for sharing you experience of our day surgery unit. I am pleased your procedure was quick and everything went well and according to plan. I hope you are feeling better now.

I will pass your lovely comments onto the staff on the unit. At this pressured time kind words like this really make a difference to them. I know they would want to convey their thanks to you for taking the time to write this positive message.

I wish you all the best for the future,

Eleanor

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