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Cancer Diagnosis by letter

Posted By J's Mum

"Cancer Diagnosis by letter"

About: Dumfries & Galloway Royal Infirmary / Cancer care and Oncology

(as a relative),

My father has been diagnosed today with cancer and found out by letter . I’d like to know what is patient centred about this . 

He's been calling chasing biopsy results for 4 weeks to be told by a member of staff that his letter is in the post , and to please speak to his GP if he has questions, and then they promptly hung up on him. Of course he has questions, he has been told he has cancer. 

Is it policy to break bad news by letter? Without the human touch ? In my opinion this is a huge fail in your nhs core values .

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 4 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 16/03/2020 at 12:21
Published on Care Opinion at 12:21

J's Mum,

Thank you very much for taking the time to leave your feedback on care Opinion and I am naturally extremely disappointed that you are unhappy with the care provided by NHS Dumfries & Galloway. Due to the nature of you post, I would really appreciate hearing more about your experience. In order to do so, please contact the Patient Experience team on 013587 241690 or on dumf-uhb.dgpatientexperience@nhs.net.

Please accept my sincere apologies for any distress cause, I would urge you to contact the Experience team to discuss further and allow us to look into this further. thank you for taking the time to bring this to our attention, I look forward to hopefully hearing from you soon,

Kind regards

Alexis

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