"Nothing but Praise"

About: Crosshouse Hospital / Ayrshire Doctor on Call (ADOC) Crosshouse Hospital / Paediatrics NHS 24 / NHS 24 (111 service)

(as a parent/guardian),

Last Friday my young daughter took unwell with vomiting, she got increasingly worse over the weekend and on sunday morning I had no wet nappies since Saturday night and she was coughing and seemed breathless- long story short, I knew something was not right. 

I phoned 111 the call handler was fantastic she listened to me and immediately spoke to a nurse beside her and got me an appointment with the out of hours service. I arrived at the out of hours and was seen quickly by a doctor. She examined my daughter taking her time and being very calm and listening to my concerns. It was only near the end of the consultation that she made me aware that her temperature was at 38.9 and she was worried about her hydration, this is when I realised the seriousness of the situation. She quickly gave her paracetamol and gave her water in a syringe so she would keep it down. Before I had time to panic she told me she was phoning the hospital and I was to sit in the waiting room and continue to try rehydrating her. Within 10 minutes I was on my way to Crosshouse a&e. In my opinion she was an amazing doctor who kept calm despite my daughter being unwell. I'd love to pass on my thanks! 

I also have nothing but praise for ward 1A, clearly a very busy unit but made us feel like we where the only family there. They explained everything to me and even made an attempt at cheering my daughter up. Her temperature and fact she was dehydrated was taken very seriously in my opinion. Thank you so much ward 1A. 

Responses

Response from Dawn Orr, Nurse Consultant, Telehealth and Telecare, NHS 24 2 months ago
Dawn Orr
Nurse Consultant, Telehealth and Telecare,
NHS 24
Submitted on 13/03/2020 at 11:16
Published on Care Opinion at 11:16


picture of Dawn Orr

Dear Manda45,

I am sorry to learn you that your daughter was unwell and required a hospital stay. I hope she is recovering well.

Thank you for taking the time to thank the staff involved in her care. At NHS 24 we always try to ensure that our staff see such stories as it reinforces for them how their involvement in patient care can have such a positive impact on patients and callers to the 111 service.

I am sure ward 1A will delighted with your feedback

Thanks again, take care.

Dawn

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Response from Attica Wheeler, Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit, NHS Ayrshire and Arran 2 months ago
Attica Wheeler
Head of Midwifery (Associate Nurse Director Women and Childrens Services), Ayrshire Maternity Unit,
NHS Ayrshire and Arran

Manages the midwifery service and women and children's service

Submitted on 13/03/2020 at 11:29
Published on Care Opinion at 11:29


Dear Manda45

Thank you for taking the time to feedback such a lovley message to us despite caring for your young daughter.

I hope she has made a full recovery and I will ensure your message gets to the staff on 1a.

thanks again for your comments

Attica

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