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"Uncaring receptionists"

About: St Thomas Road Surgery

The receptionist was rude and uncaring when my medication iwas on the point of running out, I spent three and a half hours trying to get through before the receptionist barked “Don’t shout at me.

When wishing to request an item which omissions on my repeat prescription the response was “You will have to book a double appointment, when trying to do so the receptionist complained that there are no appointments available for 4 weeks as we are fully booked GP only works three half days a week.

Need one really say more about the governance and planning of NHS England as this doctors practice and level of patient care and support is clearly the worst in England.

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Responses

Response from St Thomas Road Surgery 4 years ago
St Thomas Road Surgery
Submitted on 12/03/2020 at 12:50
Published on nhs.uk on 13/03/2020 at 07:01


Thank you for your comment, if you would like to discuss your concerns, please contact the practice and ask to speak to the person in charge. many thanks

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