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Care Opinion

Stuck in a loop

Posted By ServiceUser65

"Stuck in a loop"

About: Adult Mental Health Services - Community (City) / City North Local Mental Health Team (LMHT)

(as a service user),

I've had no response from Marlow House despite leaving 3 messages for the psychiatrist I'm under asking to be contacted regarding issues with the medication I have been prescribed. This was in January '20.  I also sent an email which I was informed would be passed on to team leader, to deal with.  I haven't heard anything.  This was back in mid Feb.

I have also called the out of hours crisis line, but I was told to contact Marlow House the next day at 9am!  I feel I am stuck in a loop whilst my mental health continues to deteriorate.

 
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Responses

Response from Tracey Taylor, Operational Manager, Nottingham City Community Mental Health Services, Nottinghamshire Healthcare NHS Trust 4 years ago
Tracey Taylor
Operational Manager, Nottingham City Community Mental Health Services,
Nottinghamshire Healthcare NHS Trust

I manage community mental health services, Nottingham City

Submitted on 13/03/2020 at 17:37
Published on Care Opinion at 17:37

picture of Tracey Taylor

Hi ServiceUser65

I'm very sorry that your psychiatrist has not responded to you. It's really important that we respond in a timely way to all queries.

If you would like to contact me on 0115 955 5358 or at tracey.taylor@nottshc.nhs.uk I will ensure you get a response

With best wishes, Tracey

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Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 4 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 23/03/2020 at 13:22
Published on Care Opinion at 13:22

picture of Jane Danforth

Hi ServiceUser65,

I’m sorry to hear about your experience. I can see that Tracey has already responded to your story.

I'm also available to contact if you have been unable to speak to Tracey yet and I will look into this for you laura.humphrey@nottshc.nhs.uk

Thank you

Laura

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