"Poor basic hygiene"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as a relative),

Having spoken to my mum who attended the Queen Elizabeth University Hospital in Glasgow,I was shocked to hear that as staff were sticking up advice re coronavirus, the receptionist took my mum's appointment letter and proceeded to lick a finger to separate the pages and then hand the letter back to her. This is poor basic hygiene being demonstrated by a member of staff who should have known better. I would expect NHS staff to have completed appropriate training to reduce risk of infection, especially since my mum has recently had surgery and is more at risk. This situation made me frustrated that we as public are being told how to avoid spreading infection but staff do not seem to be adhering to the guidelines either.

Responses

Response from Carol-Ann Jamieson, General Manager, Emergency Department and Acute Assessment, NHSGGC 2 weeks ago
Carol-Ann Jamieson
General Manager, Emergency Department and Acute Assessment,
NHSGGC
Submitted on 11/03/2020 at 23:46
Published on Care Opinion on 12/03/2020 at 10:39


Dear SF NHS user


Thankyou for your post. I was sorry to read of your mums experience.

We do take the safety and well being of our patients and carers very seriously. As you said we are ensuring that advice is given to patients particularly during the present climate but we need to enure that staff practice the same values.

I have shared you post with the health records staff and also with the clinical teams.


Observations from patients are very importance to us and we always welcome feedback.

Hope that your mum is recovering well.

Many thanks

Carol-Ann

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