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"Not helpful staff in Pals"

About: The Royal Marsden Hospital (London)

(as the patient),

I was very unhappy when Royal Marsden didn’t help me when my concern GP twice write a reff and twice was cancelled.

I phone pals, , , but the person I spoke to was not helpful very unpleasant to speak to, and seemed like they didn’t understand that I would like to complain and I’m phoning for help. 

This is very sad.  

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