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"Terrible attitude"

About: Leicester Royal Infirmary

Was really ill got told to stay away nothing wrong with you and stop wasting ur time the attitude of receptionist disgusting got told not to call ambulance out again and waste there time either and take a paracetamol for my fake brain infection and also referred to mental health team to be sectioned for it shouldn't all tests be completed before trying to sectioning u I am so angry the way I got treated daily brain seizures and got fobbed off with paracetamol and antidepressants between you I was never taken seriously with this brain infection I use to praise this hospital for a major op I had in 2007 when it was close to the brain then but not this time I am disgusted the way I got treated .

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Responses

Response from Leicester Royal Infirmary 4 years ago
Leicester Royal Infirmary
Submitted on 09/03/2020 at 10:15
Published on nhs.uk at 12:00


Dear Julie,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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