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Kind, polite and understanding

Posted By middy

"Kind, polite and understanding"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I was admited for steroid injections.  I was very nervous, and scared, the nursed in the unit were amazing, makeing me feel relaxed, and in theartre everyone was very understanding, and efficient.

From my arrivial to my discharge,everyone in the unit was kind,polite and understanding.  I was given all the information I required, as was my husband, the enviroment was friendly and clean, and obvious care taken with every patient.

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Responses

Response from Lynne Linden, Charge Nurse, Day Surgery / Endoscopy, University Hospital Wishaw 4 years ago
Lynne Linden
Charge Nurse, Day Surgery / Endoscopy,
University Hospital Wishaw

Submitted on 02/03/2020 at 15:28
Published on Care Opinion at 15:28

picture of Lynne Linden

Dear middy, thank you for taking the time to post your kind comments on Care Opinion. It is lovely to read such positive feedback and that you felt the whole team was efficient and friendly. I will be sure to pass this on to the team and I will ensure our domestic staff hear that you were happy with the cleanliness in the unit, they will all be delighted.

I hope your injection therapy was successful and that you are recovering well at home.

Kind regards, Lynne.

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