"Getting to the correct building"

About: Heartlands Hospital / General surgery

(as the patient),

Despite a previous complaint that letters were not directing patients to the correct building, & the response stating it would be dealt with- here we are 6 years later & the letter is EXACTLY the same - even the filename is the same!  Beggars belief that patients are still being made to turn up at one place & be sent to another when they’re about to undergo day surgery & may be stressed. It’s an easy fix! ! Come on bookings - sort it out!

More about:

Responses

Response from Heartlands Hospital 4 months ago
Heartlands Hospital
Submitted on 09/03/2020 at 09:26
Published on nhs.uk at 09:57


Visited February 2020

Posted: 09.03.20

Dear GotMeAgain

I am sorry to hear about your experience and I would like to look into this. If you could let me have some more details that would be very helpful. I can be e-mailed on uhb-tr.Complaints-ConcernsandCompliments@nhs.net or contact Patient Services on 0121 424 0808.

Kind regards

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful