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Care Opinion

My first admission

Posted By EvBly88

"My first admission"

About: Dumfries & Galloway Royal Infirmary

(as the patient),

I have nothing but praise for every member of the hospital staff in Dumfries hospital. As it was my first time ever being admitted I was very worried how it would be. All the staff were very friendly and caring. No issue was too big. I was in a lovely private room with my own bathroom. The food was absolutely amazing, I've no idea why anyone would complain about it. Every nursing staff I met spent time with me and almost felt like friends. It made my stay much more pleasant whilst feeling so ill. I wish I could remember everybody's names, but thank you to everyone in B3 that looked after me till I was discharged. Even the cleaners were a joy to chat to. I now have no fears if I ever have to be readmitted.

Thanks so much

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 4 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 02/03/2020 at 13:00
Published on Care Opinion at 13:00

Dear EvBly88,

Thank you for taking the time to share your lovely feedback with us. The team on B3 will be delighted to hear that you has such a positive experience under their care. It is so uplifting and provides such a boost in morale for the ward staff to hear that they have provided care to such a high standard, particularly as this was your first experience of hospital care.

I will ensure that the ward team and the support services teams are forwarded you kind praise and I would like to wish you good health for the future and thank you once again for taking the time to contact us. It is such a morale boost for the teams involved.

Kind regards

Alexis Brain

Patient Safety & Experience manager

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