"Fertility Clinic"

After many years of trying to conceive me and my husband decided IVF was the only hope of us having a family. After months and months of waiting for an appointment we were mucked about from the start. Firstly, my husband (even though being from a Commonwealth country and had lived in the UK for 15 years as a citizen) didn't have the right documents, then he did have the right documents, then we waited another few months for an appointment, at which we were told we were eligible for 3 rounds of ivf. When we finally did manage to see a Dr everything actually went smoothly. We confirmed if we were eligible for 3 rounds as I was nearly 40 and told yes. I also double checked with the lady who took our introduction class just to make sure so we proceeded with confidence and hope. I was lucky enough to have two good quality fertilised eggs but ufortunately I ended up having a miscarriage. I was promptly phoned by a nurse who promised a follow up appointment as this is what they apparently provide to all thier patients. I was then told that I wasn't eligible for any more rounds. When I questioned this the nurse said she'd enquire and shortly after I was sent a rather curt email from the funding team telling me that because of my age I wouldn't be able to have any more rounds. So why is this when all throughout I was told I was. It has now been 3 months and I still haven't received a follow up appointment, but this isn't new to me considering our previous experience with them. I spoke to my Dr who is looking into this and enlightened me that they change the eligibility rules all the time so she wasn't surprised they went back on their word. I've found the administration behind this clinic is very poor and definitely lacking. The Drs have been brilliant but my advice to anyone thinking about attending this clinic is to phone them and not email regardless of what they tell you. It is not quicker. Be prepared to constantly repeat yourself to any admin staff and do this over the phone otherwise you'll never hear back. You maybe waiting on the phone listening to their "you are now number 6 in the queue. To help save time you can email... "Blah blah... but it's better than not hearing at all!