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"Fantastic Care"

About: Royal Cornwall Hospital (Treliske)

(as a service user),

I was admitted overnight to Phoenix ward after having a possible TIA (which thankfully was not confirmed) and I was incredibly impressed with the care and compassion which was shown to the other patients, two of whom were very unwell following acute strokes. I could hear and see how much attention these two patients received from all the staff and how they were treated with dignity and professionalism. As an ex-Registered Nurse myself, I realise how important this was for any possible recovery and for the comfort of these patients. From the lovely lady who provided the food and the drinks to the night nurses and the consultant who very carefully assessed my suitability for discharge home everyone was caring and kind. I felt that if I ever I had to return here I would feel safe and carefully rehabilitated. I hope and pray that I never suffer a stroke but at least I know there is superb care here despite the shortcomings of the NHS at this time. Thank you Phoenix Ward!

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Responses

Response from Jess Saunders, Patient Engagement and Feedback Coordinator, Patient + Family Experience Team, Royal Cornwall Hospitals NHS Trust 4 years ago
Jess Saunders
Patient Engagement and Feedback Coordinator, Patient + Family Experience Team,
Royal Cornwall Hospitals NHS Trust
Submitted on 05/03/2020 at 16:19
Published on Care Opinion at 16:19


picture of Jess Saunders

Dear ex-SRN,

Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was so pleased to read about the care and compassion you saw our staff giving to other patients while you were on Phoenix and that you would feel safe if you ever needed to come back.

I am responding to you as a member of the Patient and Family Experience team, but I will share your story with the team on Phoenix, I'm sure they will be very pleased to see your feedback.

Thank you again for taking the time to share your story with us.

Best wishes,

Jess

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