"patient confidentiality - passwords"

Regarding telephone enquiries in respect of a patient. Just to advise that it can be necessary to apply to register for a password. Perhaps Royal Lancaster Infirmary can clarify the process. The reasons of confidentiality etc are of course understood.

To add that people are naturally worried when enquiring about their ill loved ones and the manner in which they are spoken to is all important.

I thank certain kind staff members who employ high standards of care.