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"Caring staff, highest level of expertise."

About: Basingstoke and North Hampshire Hospital

I am so grateful for an absolutely wonderful service from the very beginning up to very end of my treatment. Everyone at Basingstoke and North Hampshire Hospital was really lovely, caring and wanted the very best for myself. Little gestures like ambulance personnel stroking my hair to calm me down on the way to the hospital, everyone gathering to sing me a happy birthday birthday and smiling all the time every day despite being so busy made this very scary and unexpected accident so much less frightening. I felt truly cared for and in safe hands. Whole team in CCU and Cardiology department went that extra mile to find the best solution and technology for me to match my circumstances. My special thanks go to the consultant who coordinated the treatment and performed the procedure. He has shown the highest levels of expertise, professionalism and kindness always finding the time to see me in his busy schedule.

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Responses

Response from Basingstoke and North Hampshire Hospital 4 years ago
Basingstoke and North Hampshire Hospital
Submitted on 26/02/2020 at 11:26
Published on nhs.uk at 11:28


Thank you for taking the time to provide feedback of your recent experience at Basingstoke and North Hampshire Hospital. I am so pleased to hear that compassion and professionalism was central to the care you received as this really does reflect the high standard of care we strive to provide to all of our patients.

I have shared your feedback with the CCU and cardiology team, who will also be encouraged to hear that you felt safe and cared for during your treatment.

Once again, many thanks for your kind words.

Alex Whitfield,

Chief Executive

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