"Care by staff was good but two things were not ideal"

Had diagnosis and various procedures at Birmingham Treatment Centre during 2018. Care by staff was v g and problem - stone in bladder - eventually successfully resolved. 

Two things were not ideal. 

1. Started under on Consultant, then switched to another consultant team, then signed off finally by the original consultant. This may speed up process but I thin ultimately it is  inefficient. Patient - doctor relationships have to be remade and back stories retold. 

2.

Second consultant explained planned procedure to get rid of stone. Written info on guide was clear. Pity this was not followed . Mechanical and laser devices were to be used. Unfortunately It turned out I was booked into  a theatre without availability  of laser. Mechanical crushing failed and there was no back up. Result was I had to be rebooked into theatre with laser. Six weeks later. This was entirely avoidable, put me through Surgery twice, extended period  of my urinary dysfunction and cost the NHS money. What is cost of this procedure? It was doubled!