Long walk from where you register to where the clinic is now located - a map would have been nice perhaps with the letter sent out. Not very helpful that the letter giving you the appointment only says to report to the main reception five minutes before your appointment time.
Fluid in/out form was missing from my letter - I phoned to ask about it; left a message but had no response; fortunately I knew to complete one and did my own version.
No explanation as to why I had to wait 80 minutes after my appointment time to see the Consultant. No explanation of why I had an ultrasound on my bladder. Consultant was not able to tell me how long the waiting list was for a hydrodistention - nor could the member of staff that I asked. Felt rushed and had more questions to ask the Consultant but wasn't given the opportunity. Consultant had not heard of a new drug, Elmiron (November 2019) available in Scotland, which I was keen to try, or at least discuss the possibility of trying.
Only two toilets in the urology department, both of which were frequently being used by the other patients who needed to give urine samples. Toilets not well signposted.
Members of staff introduced themselves. Members of staff were pleasant and tried to be helpful.
"No explanation as to why"
About: Perth Royal Infirmary / Urology Perth Royal Infirmary Urology PH1 1NX
Posted by mp57 (as ),
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