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Care Opinion

Such care

Story from nhs.uk

"Such care"

About: Peterborough City Hospital

My elderly Mother in law was admitted via the Dr with a throat infection. From the moment we got to A & E and all through the short time we were there she was treated with care, humility and compassion. We can not thank the staff in A & E, ENT and Ward B12 enough for the kindness we were shown and their professionalism was fantastic. It was obvious they cared, about the family as well as the patientand we had no concerns about her care. Unfortunately she passed away after a short stay but we would still praise the staff.

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Responses

Response from Bernadette Jacques, Head of Complaints and Clinical Risk, North West Anglia NHS Foundation Trust 4 years ago
Bernadette Jacques
Head of Complaints and Clinical Risk,
North West Anglia NHS Foundation Trust

Submitted on 19/02/2020 at 09:14
Published on Care Opinion at 09:14

Firstly I would like to offer my condolences to you and your family.

Thank you for taking the time to respond following your visit to our hospital. It is always a pleasure for our staff to read comments such as yours and I will ensure they are passed on.

Kind regards

Bernadette Jacques

Head of Complaints and Clinical Risk

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