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"Unrelayable "

About: Acton Lane Medical Centre

In the past 8 months I have been suffering from recurring UTIs (4 already) and when I had the latest one I was given a course of antibiotics (different than the one they gave me before) but it didn’t work so I called them again a couple of days after finishing the course and they prescribed me a stronger course that didn’t work either. I went back to see the other doctor and he said he can’t prescribe me another course because there’s a big possibility it won’t work either (mind you I had to ask him repeatedly to look at my medical history on their system to see what the other doctor prescribed) he decided to take a Urine sample to test it and I never got any results.

I have to mentioned that they lost one of the samples that I gave them before and only told me they need a new one when I asked a week later for the results. Another thing is that the doctor was asking me if having a UTI is something that I worry about getting in general and maybe that’s why I keep getting them. He made it sound like it’s a psychological issue that I’m making up. I told him it’s not psychological but I do worry about taking so many antibiotics and leaving this UTI not fully treated.

Because of that treatment and the way they took a very long time to do anything about my case I felt very discouraged to follow up and just went with his advice of drinking plenty of water but about a month later my UTI got so much worse and I had very sharp pain in the kidneys and had to go to A&E where again I was given a very strong course of antibiotics and requested to see a urologist to get to the bottom of this.

Recently I had a severe cold where I lost consciousness and had very strong pain in my ENT my guess was all the antibiotics have weakened my immune system and when I went to the doctor he agreed but he didn't check my temperature and at the very end asked me if I wanted him to check my sore throat which he did and his only recommendation was take paracetamol and rest. I understand if there isn’t much to be done about my case but I would have appreciated more care and attention instead of feeling dismissed until my case got much worse.

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Responses

Response from Acton Lane Medical Centre 4 years ago
Acton Lane Medical Centre
Submitted on 17/02/2020 at 23:12
Published on nhs.uk on 18/02/2020 at 09:43


Thank you for your feedback. I am sorry to hear about your experience and I would urge you to contact the Practice so I can investigate this matter fully. We welcome all comments and find them extremely helpful in improving the service we provide in these difficult times for General Practice and NHS services in general.

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