I had the coil put in by my DR which came with complication - 4 months later I was unable to move on my holiday and this was due to an infection from the coil- the infection was in my Fallopian tubes and pelvis. After years of being to the DR, I was referred to the fertility clinic.
The receptionist has been incredibly rude to me! ! They have showed no people skills and no empathy when dealing with such sensitive situations. My referrals were cancelled on numerous occasion due to miscommunication between myself, DR and the clinic but I was not notified of this until I chased it up. Again the receptionist was extremely rude and made me out to be stupid - I left the place crying and angry. Any time I am there I dread bumping into the receptionist.
Today I called to book a 21 day blood test and again the receptionist was unhelpful and would not give me an answer the my question. Being able to show the patients the empathy and support they need through a tough time is a basic requirement of a receptionist.
Nurses and DR in fertility place are the complete opposite and very warm and welcoming, making you feel at ease!
"Fertility Clinic"
About: Aberdeen Royal Infirmary / Gynaecology Services Aberdeen Royal Infirmary Gynaecology Services AB25 2ZN
Posted by Babes (as ),
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