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Home treatment team waste of time

Story from nhs.uk

"Home treatment team waste of time"

About: The Bradgate Mental Health Unit

Daughter under home treatment team gets told same thing at every visit has been let down twice in two weeks by not having visits when told someone will come out the next day when phone to ask for a tough time told not down for visit .very poor communication which adds to and increases patients anxiety.make things sound so easy and can talk yo you and bake you feel like your stupid for not being able to do or cope with what they say.

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Responses

Response from The Bradgate Mental Health Unit 4 years ago
The Bradgate Mental Health Unit

Submitted on 03/03/2020 at 15:51
Published on nhs.uk on 04/03/2020 at 08:55

We would like to thank you for taking the time to post your comment. We are very sorry to hear about your experience with the home treatment team. This is not the experience we would want any of our service users to have as we try to ensure we provide the best care and treatment for everyone who accesses our services.

If you would like to speak to someone further about the issues you have raised then please contact the Patient Advice and Liaison (PALS) Team by email at pals@leicspart.nhs.uk or by phone on (0116) 2950830.

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