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"Professional ,Reassuring,Caring Staff"

About: Northumbria Specialist Emergency Care Hospital

Arrived A&E by car. Seen immediately as pain so high. Given pain control and examinations by wonderful staff. Transferred to ward 15 All staff on the ward saw to my every need. Stayed with me when I was scared of the surgery . They were always so busy looking after very poorly people over every 24 hour period and I mean every member of staff on the ward. Loved the porters, their sense of humour made visits for scans and tests less daunting and just what I needed. I have no downside to this review, I needed emergency help and received it from professionals at every turn. Thank you Cramlington staff for how you helped me through a difficult time, I had never had major surgery before. I also got an insight into the valuable NHS and how we must protect it and also value those who work within it. Last comment the meals were also excellent, well done to the catering service.

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Response from Northumbria Specialist Emergency Care Hospital 4 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 20/02/2020 at 09:08
Published on nhs.uk at 09:32


Dear Angela,

I am sorry that you needed to visit our A&E department recently and that you were admitted to Ward 15 for surgery.

Thank you so much for gifting us with such a detailed account of the care you experienced, we could not be more grateful. Your kind words will bring such joy to the staff involved in your journey. It will be a pleasure to send it on to them. It is lovely to read that we were able to support you through such an ordeal in the best way possible.

I wish you all the best with your recovery.

Take care,

Tracy

Tracy Bruce

Head of Patient Experience

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