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so caring and professional

Story from nhs.uk

"so caring and professional"

About: Wythenshawe Hospital

I was admitted on 11 feb 2020 for angiogram and possibly stent surgery as a day patient, i was shown to a lovely waiting room with comfortable reclining chairs, tea and coffee and water to drink, and a television. The staff were all amazing,thorough and professional in everything they did, i actually enjoyed the experience !! The consultants actually came and sat with me explaining the procedure i would be having done and i was also asked again later on did i understand what was going to happen. One of the nurses i could not in any way praise her caring professionalism, I feel that all the staff in this area showed their utmost dedication to the patients in their care. Well done everyone

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Responses

Response from Wythenshawe Hospital 3 years ago
Wythenshawe Hospital

Submitted on 19/06/2020 at 14:45
Published on nhs.uk at 16:49

Dear Ms Drake

Thank you for your positive comments posted on the NHS website regarding the care you received in the Cardiology Department, Wythenshawe Hospital and please accept our apologies in the delay in responding to you, we have only just received notification of your feedback. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback that reflects the hard work and dedication of our staff. It was reassuring to hear that you felt the staff were amazing, thorough and professional in everything they did. I can assure you that we have passed on your comments to the Head of Nursing who will share your comments with the staff involved in your care.

The Patient Experience Team

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