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The staff were amazing

Posted By pmd20

"The staff were amazing"

About: Dumfries & Galloway Royal Infirmary / General Surgery

(as a relative),

My partner got a cyst removed from the back of his head. The staff were amazing and made him feel so at ease because he was so nervous. Very professional but caring and relatable at the same time.    

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 4 years ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway

Submitted on 13/02/2020 at 15:45
Published on Care Opinion at 15:45

Dear pmd20

Thank you for taking the time to share your story with us. I am absolutely delighted that your partner had such a positive experience at Dumfries & Galloway Royal infirmary.

I am extremely pleased to hear that our team were able to support him through his procedure and make it a positive experience despite being so nervous.

I will pass on your kind words to the teams involved and I am certain that they will be delighted to hear such lovely feedback.

I wish your partner a speedy recovery and thank you once again for sharing your experience with us

Kind regards

Alexis Brain

Patient Safety & Experience Manager

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