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"Dealt with in a very professional and friendly manner"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

Very friendly welcome, that went on through out the ward. everyone within the ward was dealt with in turn depending on their place on the rota. On my turn I was dealt with in a very professional and friendly manner putting me at ease about my upcoming treatment. When it was my turn for my treatment it was done fairly quickly making sure all the necessary paperwork in place  and taken through to the theater. The procedure was quick and the staff engaged with me throughout making me feel at ease, I was then taken back to the ward where I received a cup of tea and toast.

I couldn't praise all the staff highly enough during my stay taking my nervous edge of and making me feel comfortable during my time on the ward

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Responses

Response from Chris McKenna, Medical Director, NHS Fife Board, NHS Fife 4 years ago
Chris McKenna
Medical Director, NHS Fife Board,
NHS Fife
Submitted on 21/02/2020 at 10:20
Published on Care Opinion at 10:20


Dear Tightprop

Thank you for taking the time to leave such excellent feedback. I hope you are now well on your way to full recovery.

I shall ensure that your comments are passed onto the day surgery team.

Regards

Chris McKenna

Medical Director NHS Fife

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Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 4 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 27/02/2020 at 12:04
Published on Care Opinion at 12:04


picture of Nola Cassidy

Dear Tightprop

Thank you for taking the time to post feedback regarding your experience at day surgery, our aim is patient centred care and it seems we got it right for you, I am glad the staff were able to put you at ease, your kind comments wil be shared with the teams.

Kind Regards

Nola

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