"I felt like I was being punished...."

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Wishaw / Accident & Emergency

(as the patient),

In September 2019 I was really poorly and couldn't move, I had pains everywhere.  I rang for an ambulance and waited, and waited, so much I had to phone them again.  When they did come they didn't offer me any pain relief.  I was taken to Wishaw Hospital A & E where the situation did not improve.  I was left on a trolley for 5 hours.  I couldn't access the toilet or get any help.  Nurses told me they were busy.  I am disabled, I am not a junkie or an alcoholic I am a nice person yet I was left to suffer, treated like an animal and made to feel most unwelcome.

Eventually they gave me some medication and discharged me, the medication was useless - it did nothing.  I felt I was being punished because of my age and disability.

Two weeks later I suffered a mini-stroke which affected my speech.

My own consultant is appalled by my treatment.

Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, University Hospital Wishaw, NHS Lanarkshire

picture of Faith McCrea

Dear doradopd38

I am sorry to hear of your experience attending our Emergency Department here at University Hospital Wishaw and the concerns that you have shared in relation to your treatment in September 2019.

Further information would be helpful to be able to review your emergency attendance and be able to feedback to you and I would appreciate if you could contact Yvonne Ross our Patient Affairs Manager on 01698 366558. This will allow us to review, feedback, take any required action as well as take any appropriate learning.

Kind Regards

Faith

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Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service

picture of Alan Martin

Dear Doradopd38

Thank you very much for taking the time to share your feedback on Care Opinion. I am sorry to read that you had a need to use our services and those of the wider NHS. I do hope that you are on the road to recovery.

I am so sorry to hear about your experience and I would be very grateful for an opportunity to have this reviewed with a view to take any learning from your feedback. Would you be so kind as to contact me at scotamb.feedback@nhs.net and provide me with the details of what happened? I would require the date, rough time and address that we attended to allow me to locate the job.

Once again thanks for sharing your feedback and I hope that you are feeling better.

Kind Regards

Alan

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