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"MS Services"

About: Forth Valley Royal Hospital / Day Medicine Forth Valley Royal Hospital / Neurology

(as the patient),

I attended day medicine for routine monthly infusion for MS treatment where I took unwell and wanted to congratulate the performance of the day medicine team and the efficient communication between departments in contacting MS nurse for advice and information. Yvette (MS nurse) attended the ward almost instantly to attend to the situation and to ensure that this was not an MS drug matter but a separate issue requiring further investigation thus carried out by Day Medicine staff. 

I therefore wished to thank named staff and the Day Medicine team for their help, their concern and for their professionalism shown at a time where I felt most vulnerable; it’s sincerely appreciated. 

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Responses

Response from NHS Forth Valley 4 years ago
Submitted on 06/02/2020 at 16:35
Published on Care Opinion at 16:35


Hi Rosalita

Thanks for your feedback. I am sorry that yesterday was a difficult day for you but I am glad the Day Medicine team and Yvett were able to support and care for you. We are very lucky to have a good relationship with our specialist teams.

I hope you are feeling better and will pas your feedback on to the team.

Many Thanks

Gayle Hutchings

Senior Charge Nurse

Day Medicine

NHS Forth Valley

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