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"Such a professional set up"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Bones, joint and fractures

(as the patient),

I was admitted through A & E to the minor injuries unit at the Queen Elizabeth Hospital, Glasgow.  I cannot praise this unit highly enough and whoever came up with the idea of this unit needs a pat on the back.  What a brilliant idea and concept.  It dovetails perfectly with the A & E.  Such a professional set up.

The unit itself treated me for a knee injury, currently have my knee in a brace.  The staff also deserve high praise, in particular Kim and Danielle - so kind, caring, friendly and professional.

Absolutely brilliant staff, care and a well implemented service.  Thank you and again well done to the person who came up with the concept of this unit.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 06/02/2020 at 17:55
Published on Care Opinion at 17:55


picture of Nicole McInally

Dear encryptionhp53

Thanks very much for your post on Care Opinion.

I am glad to hear that you had such a positive experience at the Minor Injuries Unit. I will be delighted to share your feedback with the staff, especially, Kim and Danielle.

I hope your knee gets better soon.

Take Care

Nicole

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