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"Excellent care"

About: West Cumberland Hospital

Having recently had knee replacement surgery at West Cumberland Hospital I would like to express my thanks at the excellent care I received. All staff were understanding, friendly and nothing was too much trouble to them. This and the fact that the facilities in all areas also exceeded expectations allowed me to put aside my anxieties and concentrate on my recovery. Having never been in hospital for major surgery I had no concept of what to expect and recent media reports of a declining service raised some questions about care. I need not have worried the hospital is striving to do its best and I certainly received the best service from dedicated staff.

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Responses

Response from West Cumberland Hospital 2 years ago
West Cumberland Hospital
Submitted on 20/08/2021 at 15:17
Published on nhs.uk at 17:56


A recent audit of the Trust responses on this website has identified that we did not receive your comment and therefore have not been able to respond in an appropriate timeframe. This was beyond our control as we have only recently been given the access to enable us to respond. Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,

Alison

Patient Experience

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