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"Blinding toothache..."

About: Crosshouse Hospital / Dental

(as a service user),

I wanted to write as after days of blinding toothache which practically made me feel my jaw was going to break in two we called 111 and referred us to Crosshouse at the weekend.   I was seen by Robert  and Katrina and they were just incredible. I have had a kidney transplant, so naturally they wanted to ensure everything was ok to do an extraction.

The SHO from the dental area came down saying they could probably do something in a matter of weeks.   In fairness she was probably following a script.   The nurse Katrina really fought my corner and the dentist said look at how’s he’s presenting we need to do something now, it can’t wait.   I then said to extract the tooth, I’ll sign whatever is needed. We agreed to go ahead and Robert is basically a hero in my eyes as he did it as painlessly as possible and I expected hours of bleeding. By 5pm it was completely stopped and thanks to him and amazing nurse Katrina I am no longer in the pain I was in (now just the pain of extraction) and feel 100 times better.  

People like Robert and Katrina are the reason the NHS exists, I feel they put the needs of the patient first without compromising any rules or policies and checked everything was right to do it due to my transplant.   I will forever be grateful to them both and cannot thank them enough for getting rid of the excruciating pain I was in. A true credit and testimony to why we need the NHS

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/02/2020 at 17:51
Published on Care Opinion at 17:51


picture of Eunice Goodwin

Dear indigogz88,

I am sorry you have had such a mixed experience but very glad you had Katrina there to "fight your corner". I believe I know who the Katrina you are referring to and I wouldn't take a broken pay packet home to her! Just joking Katrina, but well done to you, it clearly was the best outcome for you and your care.

I believe there is some learning in here for us and I wonder if you would take the time to contact me to discuss your story. If you are willing, I can be contacted by phone on 01563 826222 most of the day on Tuesdays, Wednesdays and Thursdays. Alternatively, you could email me at eunice.goodwin@aapct.scot.nhs.uk

This has been passed to Robert, Katrina and senior managers for their reflection.

Thank you for sharing this with us. It makes such a difference to staff to hear that they have done a good job and when things could be improved, it gives us an opportunity to review what and how we do things.

Best wishes,

Eunice

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Update posted by indigogz88 (a service user)

Thank you for your reply I will contact you tomorrow. Please note I was in no way criticising the SHO but there was a lack of understanding which Robert was more than aware of and trying to resolve

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/02/2020 at 11:07
Published on Care Opinion at 11:07


picture of Eunice Goodwin

Thank you,I look forward to that,

Eunice

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