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Did not feel safe

Story from nhs.uk

"Did not feel safe"

About: Leicester General Hospital

Initially approached by doctor who had the wrong patient. Had to remind nurse that I was having sedation. Cannula not fitted correctly. Doctor said in initial interview that I did not really need to have the procedure, but as I was here anyway! Procedure was so painful that I was writhing in pain and cannula came out. Was not replaced. Endured very painful procedure. Post procedure practice was posted on the walls of recovery area, but was not followed. Very unprofessional treatment. I was glad to get out of there, and will not return if I am conscious to make that decision.

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Responses

Response from Leicester General Hospital 4 years ago
Leicester General Hospital

Submitted on 11/02/2020 at 09:56
Published on nhs.uk at 10:22

Dear Chris,

Thank you for taking the time to leave a review.

We are very sorry to read about your recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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