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"Ectopic Pregnancy"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

I recently attended Maternity Triage after having an early private scan due to spotting/ light bleeding for over 2 weeks daily. They found a live ectopic in my right Fallopian Tube and I was rushed by Ambulance to Wishaw. In my arrival to triage in a wheelchair the paramedics done a handover and I felt that all of the staff just stared at me blankly even when I was visibly anxious and upset and I was made to sit in a waiting room for over an hour around pregnant women, some in labour, which was very upsetting for me as my baby was obviously going to be removed from me. My partner didn't know where I was and I had no phone battery so I asked to contact my mum on the phone at nurses station, again I felt like I was stared at blankly and told they were busy and they would let me know. Eventually my partner found me followed by my mum and step-dad. We sat for another long time before I became very concerned and upset and my mum pushed for them to give me a bed as this was an emergency. They said that they couldn't go by the private scan report and that it wasn't an emergency as I had no symptoms (I felt as if they were waiting on me rupturing before they would help me). I was then told by a member of staff not to listen to people when they say ectopic as it might not be and not to worry yet. I explained that I have seen the baby in the scan in the tube and they stated that they hadn't even read the report and went to go read it. I then announced that I was a staff member and that was when the staff became much kinder to me and I was taken more seriously. Eventually the lovely consultant came to see me after the report was read and I was given another scan, which proved what I already knew and then emergency Laparoscopy with right salpingectomy. I just hope that a similar thing doesn't happen to someone else as it was a terrifying experience and I could have ruptured and died all because they didn't bother to read the report as it was a private scan,   even though I had bleeding and previous reccurent miscarriages increasing my risks. I understand the need to re-scan me and to do further tests, but the fact is I was brought in with a query ectopic and that should have been enough to indicate the need for urgent medical assessment and a bit of more respect and kindness towards me considering I was alone and petrified.  

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Responses

Response from Leah Noble, Senior Midwife Inpatients, Maternity Services, NHS Lanarkshire 4 years ago
Leah Noble
Senior Midwife Inpatients, Maternity Services,
NHS Lanarkshire
Submitted on 06/02/2020 at 15:05
Published on Care Opinion at 15:46


picture of Leah Noble

Dear LolaC25,

I am very sorry to hear about this upsetting experience you had within our services at such a frightening and anxious time for you. I am saddened to hear you felt alone and petrified.

Could I ask that you please contact our patients affairs manager Yvonne Ross to give us your details so I can investigate this fully.

Kind regards,

Leah Noble.

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