This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

MRI private patient.

Story from nhs.uk

"MRI private patient."

About: Croydon University Hospital

I think the department for an MRI would be under radiology but that isn’t on your list so I had to select, “don’t know”, which makes me look rather stupid. I paid almost £500 to go as a private patient yet ended up waiting over an hour for my MRI along with about ten other NHS patients, I think I was the last to go in. Afterwards I was told it would take 3-4 weeks for the results. How do you think I should feel about this?

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sarah Pritchard, Senior Quality Lead, Croydon Health Services NHS Trust 4 years ago
Sarah Pritchard
Senior Quality Lead,
Croydon Health Services NHS Trust

Submitted on 17/04/2020 at 11:03
Published on Care Opinion at 11:03

Sorry for the delay in replying.

I am very sorry that you were not happy with your experience. Please contact the Patient Advice and Liaison Service ( PALS) so that this can be investigated further.

Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9.30am to 4:00pm

Kind Regards

Sarah Pritchard, Senior Quality Officer, Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k