"Orthotics visit"

I was very impressed with how the orthotist addressed my 13 year old son and not me throughout his assessment. She explained what she was doing and why throughout and once she had finished her assessment informed us in a very detailed way what the treatment plan would be and why. I am sure that it being explained in the way it was will help with any compliance and result in improved outcomes for him. 

We did not however have the same experience with the receptionists. Little eye contact when they finally looked up and checked us in and shocking non verbal communication. I know staff within the NHS are busy and they may have needed to finish something off before they dealt with us, but a little acknowledgement and a ‘I’ll be with you shortly’ would’ve made me feel less of an inconvenience when checking in and improved our overall experience.