"Poor patient care "

Not easy to get an appointment, if i do it’s a telephone consultation which does not suit everyone. I’m a student and cannot carry my phone in school with me, due to phones being banned and due to the lack of service in buildings, therefore think it should be reconsidered as it is not very convenient for students, parents, elderly, people with hearing impairment or the struggle with communication due to language barriers and the homeless. Drs and nurses are brilliant but overall patient care is lacking, new system of appointments means the most vulnerable can’t get to see a clinician. Not happy with overall service, needs a lot of improvement. We need more routine face to face appointments which we can book as it will allow us to take time off school/work, rather than waiting hours for a call.