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At no point was I told it's a 10-12 month waiting list

Posted By Anon17

"At no point was I told it's a 10-12 month waiting list"

About: Bromley Healthcare / Talk together Bromley (IAPT)

(as a service user),

I went to my GP in July and because of ongoing physical health problems (restricting me from working) I told them I had been having suicidal thoughts. I was then passed a business card and told to contact and “self refer” to Talk Together Bromley. So I did. Well, 6 months later and I am still yet to speak to anybody or have any sort of help. I have had two phone assessments (second one was only because I filed a complaint after not hearing anything for 4 months) and was told I was on the waiting list but no indication of how long this would be. Today (6 months after my self referral) I was informed it’s a 10-12 month waiting list. At no point was I told this. Even when the Duty Manager called to apologise.

I think it’s disgusting. When you are in a bad place it takes a lot to “self refer” in the first place. Then to be forgotten by the system for months at a time is diabolical. 

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Responses

Response from Suzie Doel, Head of Safer Care, Safer Care Team, Bromley Healthcare 4 years ago
Suzie Doel
Head of Safer Care, Safer Care Team,
Bromley Healthcare

Submitted on 30/01/2020 at 08:26
Published on Care Opinion at 12:08

Dear Sir/ Madam

Thank you very much for your feedback.

In order that we can look into the specific issues that you have raised please would you consider contacting me, Suzie on Bromh.feedback@nhs.net and providing your name /date of birth as well as a contact email or telephone number.

Yours sincerely

Suzie

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