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Daughter left for hours in agony

Story from nhs.uk

"Daughter left for hours in agony"

About: University Hospital Lewisham

A couple weeks ago my daughter was admitted via ambulance to a&e suffering with agonising abdominal pain which turned out to be a ruptured appendix. Prior to diagnosis she waited 9 hours before any suitable pain relief was given so was rolling on the floor vomiting & almost passed out. During this time staff took little to no notice of my daughter's worsening situation. Thankfully she's now home recovering but still having nightmares of her time spent in Lewiaham Hospital!

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Responses

Response from University Hospital Lewisham 4 years ago
University Hospital Lewisham

Submitted on 03/03/2020 at 14:09
Published on nhs.uk on 04/03/2020 at 08:47

I am sorry to read your comments about your recent visit to the Lewisham hospital. All of our staff are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion.

Please be assured that all your concerns you have raised are acknowledged. I will be highlighting the points you raised to the whole team by sharing your experiences with all staff so that we can learn from this with the aim of improving the future level of care we provide to our patients.

If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at Lewisham Hospital on 020 8333 3355.

Thank you for taking the time to provide feedback.

Patient Experience Team

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