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Not very helpful

Story from nhs.uk

"Not very helpful "

About: West Essex Iapt

I first rang them for help on 12th Dec 2019 and it took them a month to ring me back on Tues 14th Jan. During that time I wanted to put my hand on the hob and I was going thru a terrible time. Then they told me that they couldnt help

And would post me a letter that fri which didnt happen ! The person came up with an excuse why it didnt happen and promised me that a letter would b posted on Fri 24th and it's now tue and still no letter . I rang all day mon with no joy and Tues morn with keep going on answer phone. I have my doubts if this is a scam organisation giving people hope but not going thru with it

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Responses

Response from West Essex Iapt 4 years ago
West Essex Iapt

Submitted on 11/02/2020 at 14:41
Published on nhs.uk at 15:03

Thank you for your comments. I am very sorry that you have been going through such a difficult time and that the West Essex IPAT service were unhelpful. We would like to look into this matter to find out what happened and I would be grateful if you could either ring our Patient Advice and Liaison Service (PALS) on 01707 253916 (leave your name and number and we will call you back) or email hpft.pals@nhs.net.

Thank you

Mary Stephenson

Complaints and Service Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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