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Excellent manner and procedure.. Not great…

Story from nhs.uk

"Excellent manner and procedure.. Not great…"

About: Lincoln County Hospital

I can't fault the procedure and staff. They made me very comfortable and put my mind at ease. However, upon leaving I wasn't given adequate pain management and my pain expectations weren't managed. I ended up at the GP a week later who sent me to the hospital. I was seen by urgent care who prescribed me antibiotics and my GP had prescribed me some suitable painkillers. I can't describe the pain I was in. I couldn't drink water or talk it was that bad. The urgent care doctor then failed to complete the perscriprion properly so my chemist couldn't fulfil it legally. All this could have been avoided had my discharge been managed more suitably.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 27/01/2020 at 16:47
Published on Care Opinion at 16:47

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Thank yo for sharing your story with us and it is good to read that the staff made you feel at ease although they failed to communicate properly with you on the levels of pain to expect when you went home.

Could you possible email me at: patient.experience@ulh.nhs.uk and let me know which ward or department you experienced this so I can share with them?

Regarding your trip to urgent care, if you are able to email me, could you let me know if it was Accident & Emergency or the Urgent Care Centre which is in the same department? I can then share the issues with the prescriptions with the correct team

I am really sorry for your experience; but thank you for telling us - it is important we know.

Sharon

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