Signed up to Patient Access as encouraged to do so mam by the practice. However for the past 3 prescriptions I have not only had to make telephone calls but also had to make visits to the surgery in order to get the prescription signed. What is the point in having the service if it is not going to be used by the doctors. Total waste of time.
It’s a busy practice but reception staff need to pay attention to their patients, not on their mobiles while there’s a cue at reception! A good Practice Manager should be able to sort a lot of the problems out.
"Needs managing"
About: Neasden Medical Centre Neasden Medical Centre Neasden NW2 7SA
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