"Needs managing"

About: Neasden Medical Centre Neasden Medical Centre Neasden NW2 7SA

Posted via nhs.uk 5 years ago

Signed up to Patient Access as encouraged to do so mam by the practice. However for the past 3 prescriptions I have not only had to make telephone calls but also had to make visits to the surgery in order to get the prescription signed. What is the point in having the service if it is not going to be used by the doctors. Total waste of time.
It’s a busy practice but reception staff need to pay attention to their patients, not on their mobiles while there’s a cue at reception! A good Practice Manager should be able to sort a lot of the problems out.

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Neasden Medical Centre

Submitted on 15/05/2020 at 19:42

Published on nhs.uk on 16/05/2020 at 10:27

Sorry to hear about your difficulties in getting your prescription. We are aware of some technical issues related to electronic prescribing. We would like to thank you for doing are tension and apologise for the inconvenience caused. Fortunately, all these problems, which are related to the new system which we are not used to, have now been resolved.
We obviously agree that the use of mobile phones by staff is entirely inappropriate and intend to address this with the reception staff.
We accept our sincere apologies. We hope to be able to show that we perform better in the future.

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