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"Wonderful Staff"

About: Fairfield General Hospital

Received a phone call on Friday, inviting me to attend the Day Surgical Unit to have a procedure the following Tuesday. On the day, the staff in DSU and the staff in the theatre, were all professional, caring and diligent, explaining what was happening, and putting me at ease. Having had some bad experiences at Fairfield in the past, Tuesday was an extremely pleasant afternoon (except for the pain, which could not be helped). All the staff, from the receptionists to the doctors, were cheerful and very approachable, even sharing jokes, all of which helped the time fly. Please, pass on my thanks to the staff in the Day Surgical Unit, the theatre staff and the staff from the Pain Clinic. Hopefully, the procedure will work and allow me to spend some time with less pain.

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Responses

Response from Fairfield General Hospital 4 years ago
Fairfield General Hospital
Submitted on 24/01/2020 at 11:47
Published on nhs.uk at 11:57


Thank you for the post and your kind comments.

The staff works hard to provide patients with excellent care and experience, so we are pleased to know we have achieved this for you. Your comments will be shared with the Day Surgical Unit who will be pleased to receive them.

We wish you well.

Kind regard

The Patient Experience Team

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