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Hand hygiene

Posted By Specky

"Hand hygiene"

About: Royal Oldham Hospital

(as a service user),

Myself and my husband visited a relative in Oldham Hospital the other day.

She was in a bed next to a sink and table which was used by the staff.

A staff member came to wash their hands and did a thorough job.

However, they then sat down at the table and took out a mobile phone .....which personally I think was bad enough, but then also started to touch their nose and face. After doing this for about 5mins. the staff member got up and went about their duties.

I am so annoyed with myself for not speaking up.

I was totally disgusted, it is no wonder patients end up with infections!

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Responses

Response from Royal Oldham Hospital 4 years ago
Royal Oldham Hospital

Submitted on 29/01/2020 at 14:46
Published on nhs.uk on 30/01/2020 at 10:17

Thank you for your feedback, as Patients and Service Users’ comments help us monitor and improve our services.

We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieved it for you on this occasion.

Your comments have been reviewed by the Senior Management Team and have been cascaded to Infection Control to include in their staff feedback.

If you still remain dissatisfied with the response and would like further information, please could you get in contact with the Patient Advice and Liaison Service (PALS) on telephone 0161 604 5897, or email pals@pat.nhs.uk with more details.

Kind regards

The Patient Experience Team

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