"Rude Staff Member"

After waiting 40 minutes in a waiting area with no one else there I asked a member of staff if I could confirm the appointment time. To make sure we had arrived at the correct time. Maybe there had been a mistake. 

The staff member confirmed we had the correct time and said the staff were late starting.

When the nurses or doctors arrived, someone was waiting to be checked in and someone else had sat down.

I felt the staff member had raised their voice so all could hear and asked the nurse if they could see me and explain why the appointment was running late, that I wasn't very happy that I hadn’t been seen on time and I wanted to know why.

Wow. Shocked, I stood while the nurse explained to me why they were running late.

When they had finished speaking I replied to let them know that isn’t what I'd said at all.

Talk about trying to belittle someone. 

Luckily I have thick skin but the more I thought about what they had done the more angry I became.

I felt it was rude and they had tried to make me feel guilty for asking a question!

When my mum came out of her appointment as the appointment wasn’t for me, the nurses walked her out and all seemed very lovely. One lovely lady even recognised my mum from before. They looked after my mum very well and helped her through her procedure with support and a laugh. 

My mum told me that the doctor and the nurses couldn’t apologise enough.

I was told to put my complaint forward here, so I have.