Unfortunately this has happened a good few times now. But my last visit was the last straw. I don't normally complain, but how can the service improve if no one is saying anything.
At Elgin A&E staff always seem to be newly qualified, and it just seems to me like no one knows what they are doing.
The last person I saw, leaned into my face and was talking to me I felt cheekily, talking down, talking over me, contradicting my illness which they clearly didn't know much about. I had to then wait a lot longer due to me asking to see someone else after myself explaining that I felt this staff member was being rude.
At 4am, when you have came into hospital to recieve help since you cant breath, you don't ever want to be treated like this, the staff member was quite happy to put me out the door, after not even looking down my throat, or looking at my previous notes.
Previously before that, I had been in and out of A&E regularly, at least once a month, sometimes every 2 weeks. For about 9 months.
I had to explain that ibuprofen makes me very ill and cannot take it for my condition (endometriosis)
So their answer was to give me a higher anti inflammatory.
Which I came to this conclusion that it was that that was making me a lot worse, so when I was ill, I would take the medication, thinking it would help, and ended up in there every 2 weeks with worse symptoms.
They thought I had anaphylaxis, due to the stomach inflamed, and arms and hands cold and tingling, I could not walk and thought I might die, I was in that much physical agony.
I really think that they should be ensuring that they read patients medical notes before or during seeing them.
And feel that they are just sometimes not experienced enough, and some can be very rude. Probably due to being understaffed.
The A&E department I feel, should not be a place where students get to experiment on something as important as the human body, there should be experienced staff ready for what ever comes into the doors at any point.
"There should be experienced staff"
About: Dr Gray's Hospital / Emergency Medicine Dr Gray's Hospital Emergency Medicine IV30 1SN
Posted by Cinderita (as ),
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