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Kept me updated at all times

Posted By JPR22

"Kept me updated at all times"

About: Forth Valley Royal Hospital / Accident & emergency NHS 24 / NHS 24 (111 service)

(as the patient),

Very painful fall. NHS 24 were called and they were very helpful. Managed to get to Forth Valley Hospital in Larbert and the treatment I received was incredible. Fast, efficient, effective, very knowledgeable and professional. Everyone was very respectful and concerned, made me feel at ease and explained and kept me updated at all times.  

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 4 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 20/01/2020 at 12:03
Published on Care Opinion at 12:03

picture of Shona Lawrence

Hi JPR22

I am sorry to learn you had a fall and I hope you are doing ok.

How good of you to take the time to contact Care Opinion to share your experience of calling NHS 24 and of the care you received from NHS Forth Valley. The staff at Larbert sound as though they provided excellent patient centred care. Being kept updated is so important.

Thanks for mentioning your call to NHS 24 and I am pleased our staff were able to help. It would be good to share your story with the staff member(s) who managed your call, so it would be great to hear further from you. Our Patient Experience Team can be contacted on 0141 337 4582 or by email at patient.experience@nhs24.scot.nhs.uk

I wish you a full and speedy recovery.


Shona

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Response from Judith Rooney, Service Manager, Emergency & Inpatient Care, NHS Forth Valley 4 years ago
Judith Rooney
Service Manager, Emergency & Inpatient Care,
NHS Forth Valley

Submitted on 20/01/2020 at 20:55
Published on Care Opinion at 20:55

Hi JPR22

Thanks for taking the time to feedback. I was glad to hear that your experience was a positive one and that you found staff to be supportive. I will make sure that your kind words are fed back to the team.

I hope you are on the mend.

Best Wishes

Jude

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