"Where was the caring/ empathy / respect?"

I had to take my adult son to the department with acute abdominal pain after waiting 2.5 hours for a call back from NHS111. When we arrived they initially were not going to accept him till he vomited all over the floor and looked like he would pass out. By this time, he had had increasing pain for over 10 hrs , was holding himself in a foetal position and felt very ill. We were put into a cubicle and left as nurses walked by a few times. Eventually a nurse arrived. She did some obs and disappeared again. She then returned with a tray and inserted a ventflon with no explanation of what she was doing - this set the pattern for the whole experience there was no explanations or Information about what was happening. My son was in pain with abdominal spasms and she reprimanded me for answering some of the questions she asked about his illness earlier in day. I have been a nurse for 44 yrs and I am happy to say I have never ever treated a patient or carer like this. It made me ashamed of my profession and concerned about the care I can expect as I get older. Finally after 90 mins in the unit with no assessment of my sons abdomin by nurse or Dr, I politely asked how long she thought this would be. I was told I needed to realise there were a lot of poorly patients there 'not just your son'. A doctor did arrive 5 mins after, so perhaps there is a protocol in place for how long a patient can wait without any triage or assessment. After an exam and urine dipstick the Dr returned and said we could go as he was giving my son medication for an infection. When I asked if he ' thought it was a urinary tract infection' he turned to me and very rudely said ' I dont think it's a urinary tract infection I KNOW it is'. Well- WOW is this how we speak to relatives in the modern NHS? Just asking a polite question? I guess he was tired and busy but does that make it OK? Finally - certainly go to Walsall Manor A&E dept but do not expect to be treated with compassion, empathy or respect as apparently, these qualities are not compatable with care giving for some Health care professionals in 2020. As we left we saw most of the units staff clustered around the work station chatting- I hope they had a pleasant evening- unlike most of their patients. And I assure you it gives me no pleasure whatsoever to have to make a review like l this. I can only hope this was a bad night and my experience was an exception from the general rule but I fear the opposite is more likely.