"Awful appointment "

I am so glad I found the reviews here so I know I am not alone in my experience. I have been in the mental health service for 16 years and can say my appointment here was the worst. In contrast to the other reviews I feel the receptionist was the only one who showed any care or compassion. There was absolutely no empathy shown by the person I saw and it was very clear I was just a tick box exercise. Their excuse for this was that it is hard to type and show compassion at the same time. The funny thing was there was a student typing the notes so that is not a viable excuse!! The appointment was late, I was called by the wrong name, it wasn’t explained why I was not seeing someone different to the letter stated, the lady did not explain her role or the purpose of the appointment (basic basic skills for consultation!!). Words were put into my mouth about how I was feeling. When I asked about services that were available I was just told there are leaflets in reception if you want that. Even with those who I haven’t had great appointments with before at least they have tried to look like they care but this lady was just so blasé. Why do people do these jobs if they don’t care about people! And why do they not understand how important these appointments are to people who need them to feel like there is someone who wants to help and sees you as a human. Bad experiences like this just make sufferers feel even worse and more hopelessness!! I really hope the lady has learnt something from my appointment about how to treat patients but when I voiced my concerns she clearly did not understand my point so I doubt anything will change. To anyone reading this please know that it is not your fault if you don’t get good care and that you deserve better.